Dispute Policy
MAKING A VERBAL COMPLAINT
Any complaints about the service you have received from Honeys Building Co. Pty Ltd ABN 55 662 935 257 (“Honeys Building Co”) should first be directed to the person you have dealt with. That staff member will discuss the complaint informally with you and try to resolve it.
If you are reluctant to speak to that person or they are unable to resolve the complaint to your satisfaction, you will be given the opportunity to speak to Honeys Building Co’s director, Rob Honeyman.
MAKING A WRITTEN COMPLAINT
If you wish to put your complaint in writing, you can email us at rob@honeysbuildingco.com.au
You will receive a written acknowledgement within 3 working days of receipt of your complaint.
WHAT HAPPENS NEXT?
The Director of Honeys Building Co will contact you to discuss your complaint
They will also take whatever steps are necessary to try to resolve your complaint. This may include:
- reviewing the file,
- discussing the matter with the relevant staff member,
- discussing the matter with other members of staff.
While attempts will be made to resolve your complaint informally, Honeys Building Co will also send you a formal written response to your complaint within 10 working days. If there is any reason for a delay Honeys Building Co will contact you and advise when you can expect a response and the reason for the delay.
By provided your personal information to Honeys Building Co, you consent to us providing your personal information to agents and contractors of Honeys Building Co. solely to carry out the services they are performing for us. Our agents and contractors are required to keep your personal information confidential.
